Many Spectrum cable TV customers Saturday afternoon in Upstate New York began experiencing service issues with their internet and TV.
The company has yet to provide any updates on restored service.
The widespread outage was announced early Saturday afternoon in a tweet. The website Down Detector also received many reports from ME of lost Spectrum service on Friday.
So many people called Spectrum's help line that the help line is no longer accepting calls. The second damaged fiber affected Spectrum's network redundancy, which led to the loss of services. The service provider did not say when the outage was expected to be fixed. The post said the company was investigating and working to resolve the problem, and apologized for any inconvenience.
The power outages were heaviest in Cumberland and York counties, where about 6,100 and 1,200 customers were respectively out of power around 5 p.m. Friday, according to Central Maine Power.
Spectrum spokesperson Lara Pritchard told WXXI News that the issue was related to damaged fiber in its network. Just after 11 p.m. Friday, Spectrum tweeted the "fiber break" had been fixed.
"It's been hard, gaining access to the area for repairs, until power and storm-related damage have been cleared", Pritchard said Saturday afternoon.