JOB OPPORTUNITY: Management Assistant Officer, Visitor Services (1 Year contract- renewable)/Casual Visitor Services Officer (6 months contract – renewable)

The Lee Kong Chian Natural History Museum (LKCNHM) is Singapore’s only natural history museum at the National University of Singapore. We are looking for self-motivated and hands-on individuals to provide assistance to visitors in terms of ticketing and admission services, in order to ensure that the needs of the visitors are appropriately met.

Duties & Responsibilities:

  • Execute ticketing and cashiering duties
  • Assist in crowd control and ushering duties
  • Troubleshoot on ticketing and admission issues
  • Manage the needs of the visitors
  • Provide relevant information to visitors
  • Handle visitors’ enquiries through phone calls and emails
  • Assist in administrative-related matters
  • Assist in events management and emergency procedures
  • Any other duties relevant to operational requirements

Requirements:

Qualification

  • GCE ‘N’ or ‘O’ Levels certification
  • Customer Services certification or relevant
  • Able to comprehend and converse in English language

Years of Experience

  • For Full-time position: At least 2 years of experience in visitor services and ticketing sales

Knowledge & Skills

  • Familiar with tickets purchase system
  • Proficient in using computer and web-based system
  • Confident in handling visitors’ enquiries through phone calls and emails
  • Able to assist in administrative-related matters
  • Willing to learn new skills and undergo trainings
  • Motivated to provide good visitor services
  • Have a pleasant disposition and enjoy interacting with visitors
  • Able to work independently and cooperate with a team in a fast-paced environment

Work Commitments

  • Must be able to work on eve of Public Holidays, Public Holidays, Weekends, and other hours when required
  • Able to work on shift schedules
  • For Part-time positions: Able to commit at least 4 days per week (of which both Saturday and Sunday are included as part of the 4 days per week)

Only shortlisted candidates will be contacted.

To apply:

Management Assistant Officer, Visitor Services (0067U) https://nuscareers.taleo.net/careersection/jobdetail.ftl?job=0067U&lang=en

Casual/Part-time Visitor Services Officer (0064M)  https://nuscareers.taleo.net/careersection/2/jobdetail.ftl?job=0064M&lang=en

Only shortlisted candidates will be notified.

Application closing date: 25 Aug 2017.

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